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FAQ

GENERAL FAQ

WHEN IS ROCK THE HUB?
​ROCK THE HUB IS TAKING PLACE ON JULY 24 - 26, 2026.
WHERE IS ROCK THE HUB?
ROCK THE HUB 2026 WILL TAKE PLACE DOWNTOWN TRURO AT CIVIC SQUARE. 
740 PRINCE ST. TRURO, NS B2N 1G9

WHEN DO THE GATES OPEN?
GATES OPEN AT 6PM EACH DAY.
WHEN DOES THE FESTIVAL END?
12AM NIGHTLY
IS THIS EVENT 19+ ONLY?
YES. ROCK THE HUB IS A 19+ EVENT. PLEASE BRING YOUR VALID GOVERNMENT ISSUED PHOTO ID.
WHAT DO I NEED TO ENTER ROCK THE HUB?
YOU WILL NEED YOUR TICKET WITH THE SCAN CODE. THIS CAN BE PRINTED OR ON YOUR PHONE. YOU WILL NEED YOUR 
VALID GOVERNMENT ISSUED PHOTO ID TO SHOW YOU ARE 19+ TO ENTER.
ONCE INSIDE THE EVENT, CAN I LEAVE AND COME BACK?
NO. THERE WILL BE NO RE-ENTRY INTO ROCK THE HUB
IS SMOKING, VAPING OR CANNABIS ALLOWED INSIDE THE VENUE?
SMOKING AND VAPING ARE ALLOWED ONLY IN THE DESIGNATED SMOKING AREA. NO CANNABIS IS PERMITTED INSIDE THE VENUE.
WHERE CAN I BUY FESTIVAL MERCH? 
MERCH WILL BE SOLD ONSITE IN OUR MERCH TENT .
WHAT METHODS OF PAYMENT WILL BE ACCEPTED?
CASH, DEBIT, CREDIT CARD ARE ALL ACCEPTED. (VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS) 
THERE WILL NOT BE AN ATM ON SITE.

WHAT IF IT RAINS?
ROCK THE HUB IS A RAIN OR SHINE EVENT. WE RECOMMEND EVERYONE DRESS FOR THE WEATHER.
INCASE OF RAIN UMBRELLAS WILL NOT BE PERMITTED INSIDE THE VENUE. 

WHERE CAN I STAY? 
CHECK OUT THE INN ON PRINCE OR BEST WESTERN GLENGARRY HOTELS.
WILL THERE BE FOOD FOR PURCHASE?
YES! WE WILL HAVE FOOD TRUCKS ON SITE FOR YOU TO PURCHASE FOOD. 
WHERE DO I PARK?
ROCK THE HUB IS TAKING PLACE IN CENTRALLY LOCATED VENUE IN DOWNTOWN TRURO. THERE ARE SEVERAL PUBLIC PARKING LOTS WITHIN A 2KM RADIUS. THE VENUE IS ALSO WALKING DISTANCE FROM OUR HOTEL PARTNERS INN ON PRINCE & BEST WESTERN: GLENGARRY.  

TICKET QUESTIONS

WHERE CAN I BUY TICKETS?
​GET YOUR TICKETS TO ROCK THE HUB 2026 HERE
CAN I REFUND, SELL OR TRANSFER TICKETS?

TICKETS ARE NON-REFUNDABLE.
IF YOU ARE NOT ABLE TO ATTEND ROCK THE HUB YOU CAN TRANSFER YOUR TICKET TO ANOTHER PERSON VIA SHOWPASS. 

CAN I UPGRADE MY TICKET?
​PLEASE CONTACT [email protected] ABOUT UPGRADING YOUR TICKET TO A HIGHER TICKET TIER. 
I BOUGHT MY TICKET FROM AN UNAUTHORIZED SOURCE - ARE THEY VALID?
PLEASE CONTACT [email protected] BEFORE YOU BUY THE TICKETS.

​ACCESSIBILITY

IS ROCK THE HUB ACCESSIBLE?
YES - THE VENUE HAS RAMPS FOR ENTRY. WE WILL PROVIDE ACCESSIBLE WASHROOMS. 

FESTIVAL DO'S & DON'TS

WHAT IS THE BAG POLICY?
​SMALL BAGS ONLY  - MAXIMUM SIZE 17" X 13" X 6"
ALL BAGS WILL BE SEARCHED BEFORE ENTRY

CAN I BRING A CHAIR?

NO CHAIRS ARE NOT PERMITTED ON THE FESTIVAL GROUND.
CAN I BRING FOOD OR DRINK INTO THE FESTIVAL?
NO OUTSIDE FOOD OR BEVERAGES OF ANY KIND ARE ALLOWED. 
WHAT ITEMS ARE PROHIBITED?
WE RESERVE THE RIGHT TO ALTER CARRY-IN POLICIES AT ANY TIME. HERE IS A LIST OF ITEMS CURRENTLY  NOT PERMITTED INSIDE THE FESTIVAL GROUND:
  • LARGE BAGS & BACKPACKS
  • COOLERS
  • UMBRELLAS
  • CHAIRS
  • OUTSIDE FOOD / BEVERAGE
  • CANS OR GLASS BOTTLES
  • ALCOHOL
  • CANNABIS AND/OR OTHER DRUGS WITHOUT PROPER PRESCRIPTION
  • PETS
  • ILLEGAL SUBSTANCES / CONTRABAND 
  • PROFESSIONAL CAMERAS & RECORDING EQUIPMENT 
  • DRONES
  • AIR HORNS
  • WEAPONS OF ANY KIND
  • FIREWORKS
  • ​BABIES
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